Terms and Conditions for Man With A Van Earls Court

These Terms and Conditions set out the basis on which Man With A Van Earls Court provides removal, delivery, transport, and related services to customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. They are designed to create a clear understanding of each party’s responsibilities and to ensure that all services are delivered safely, lawfully, and efficiently. In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer or any person acting on the customer’s behalf.

The wording below applies to all standard man and van services, small removals, furniture transport, item collection, and similar bookings unless otherwise agreed in writing. Nothing in these terms affects your statutory rights as a consumer where they cannot be excluded by law. If a specific written agreement, quotation, or job sheet states different terms, those specific terms will take priority to the extent of any inconsistency. These conditions should be read carefully before confirming any service.

We aim to provide a reliable man with a van service, but the nature of transport work means that plans, access, timings, and item condition may vary from job to job. For that reason, these terms also address practical matters such as parking, access, waiting time, waste handling, and limits of liability. The aim is to make the booking process transparent and reduce misunderstandings before the service begins.

Booking Process

A booking is only confirmed once we have accepted the job and, where applicable, received any required deposit or advance payment. A quotation may be based on details supplied by you, including item descriptions, access conditions, collection and delivery points, time requirements, and any special handling needs. If the information provided changes, the quotation may also change. For that reason, you must give accurate and complete details when requesting a man with a van Earls Court service or any similar transport service.

We may request photographs, inventories, measurements, or further information before confirming a price. This helps us assess the number of staff, vehicle size, equipment, and estimated duration needed for the job. A quotation is usually valid for a limited period and may be withdrawn if not accepted within that time. Acceptance of a quotation does not guarantee availability until the booking is fully confirmed in writing or by another agreed method. If the scope of work increases on arrival, we may revise the price or decline any unsafe or impractical request.

Customers must ensure that access routes, parking arrangements, lift access, and loading areas are suitable for the booked service. If the vehicle cannot park legally or safely near the premises, or if access is restricted, extra time may be charged or the service may be delayed. We may refuse to carry out work that is unsafe, unlawful, or materially different from the original booking description. Where a job involves fragile, bulky, or unusually heavy items, you should tell us in advance so that the correct arrangements can be made.

Payments

Payment terms will be set out in the quotation, invoice, or booking confirmation. Unless agreed otherwise, payment is due on completion of the service. We may require a deposit, card pre-authorisation, or full advance payment for certain bookings, especially where vehicles, staff, or time are reserved in advance. Any deposit paid may be non-refundable where we have already set aside resources and the cancellation is made outside the permitted cancellation period or in breach of these terms.

Prices may be based on hourly rates, fixed quotes, distance, labour, waiting time, fuel, parking, congestion-related charges, or a combination of these factors. Any additional charges must be reasonable and connected to the service provided. If the job takes longer than expected because of inaccurate information, delayed access, or customer requests for extra work, additional time may be charged at the applicable rate. The customer is responsible for paying parking fees, congestion fees, tolls, permits, or similar costs where these are necessary for the service and not expressly included in the original quotation.

We accept that payment disputes can arise, and we will act fairly when reviewing any genuine concerns. However, you may not withhold payment for completed services except where required by law or where we have expressly agreed to do so in writing. If an invoice remains unpaid, we reserve the right to charge interest and reasonable recovery costs where permitted by law. Title to any goods supplied by us, if applicable, remains with us until payment has been received in full.

Cancellations and Amendments

You may cancel or amend a booking by giving notice as soon as possible. The amount of any cancellation charge depends on how much notice is provided, whether the booking is peak time, and whether we have already incurred costs or committed labour and vehicle resources. If you cancel at short notice, miss the agreed time, or fail to provide access, we may charge a reasonable cancellation fee to reflect our loss and wasted time. Where a deposit has been taken, it may be retained in full or in part if the booking is cancelled in line with the terms of the quotation or confirmation.

We may need to amend or reschedule a booking in exceptional circumstances, including vehicle breakdown, adverse weather, staff illness, safety concerns, traffic disruption, or events beyond our reasonable control. In such cases, we will aim to give notice and offer an alternative date or time where possible. We are not liable for delays caused by circumstances outside our control, provided we take reasonable steps to minimise disruption. If we must cancel a booking due to operational reasons, any advance payment for the cancelled part of the service will normally be refunded, unless the law allows otherwise.

Requests to change the booking after confirmation may affect availability and pricing. If you change the collection address, delivery address, number of items, or service duration, we may treat the change as a new quotation. We are not obliged to proceed with altered work unless we agree the revised terms. To avoid misunderstandings, you should check all booking details carefully before confirming them.

Customer Responsibilities

The customer must ensure that all items are properly packed, labelled where necessary, and ready for handling at the agreed time unless packing forms part of the service. You must tell us in advance if items are valuable, fragile, hazardous, illegal to transport, or require special handling. We are entitled to refuse any item that we reasonably believe is unsafe, prohibited, contaminated, or likely to cause damage to property, people, or the vehicle. The customer remains responsible for accurately describing the items and for removing any prohibited goods from the load before transport begins.

You are also responsible for making sure that keys, entry codes, parking permissions, and any required permits are available when needed. Delays caused by missing access details, incomplete paperwork, or the absence of someone authorised to release or receive items may be charged as waiting time. If you or your representative are not present at the agreed time and we cannot complete the work, the service may be treated as cancelled or aborted, and the relevant charges may apply. You must also ensure that any property left for collection is clearly identified.

We expect customers to treat our team with courtesy and to provide a safe working environment. We may refuse to continue with a booking if there is abuse, harassment, aggression, discrimination, or a threat to safety. In such circumstances, any associated costs already incurred may remain payable. If the work cannot proceed because the site is unsafe, unsanitary, or otherwise unsuitable, we may suspend or terminate the service without liability for the resulting inconvenience.

Liability and Insurance

We will take reasonable care when handling your property, but our liability is limited to losses or damage caused by our proven negligence, breach of contract, or failure to exercise reasonable skill and care. We are not responsible for pre-existing damage, inadequate packing, inherent defects, normal wear and tear, or damage caused by the customer’s own instructions. Where items are dismantled, assembled, loaded, or unloaded by us at your request, we will only be liable to the extent that any loss results from our fault and not from the condition or design of the item itself.

The customer should take reasonable steps to protect high-value items, fragile goods, and irreplaceable possessions. We may ask for prior notice of items above a certain value, and additional insurance arrangements may be required in some cases. Unless otherwise agreed in writing, we do not provide a guarantee that all items can be moved without risk, especially where access is difficult or the item is heavy, awkward, or already damaged. Any claim for loss or damage must be reported as soon as reasonably possible after the incident is discovered.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, our total liability for any single claim or series of connected claims will not exceed the amount paid, or payable, for the relevant service unless the law requires otherwise. We will not be liable for indirect, special, or consequential losses such as loss of profit, business interruption, or loss of opportunity.

Waste Regulations and Disposal

If our services include removal, clearance, or disposal of unwanted items, both parties must comply with applicable UK waste laws. Waste must be described accurately, and you must tell us whether items are reusable, recyclable, electrical, confidential, hazardous, or subject to special disposal requirements. We will only transport and dispose of waste in accordance with legal duties, and we may refuse to collect any item that we reasonably believe has not been described correctly or may require special handling. The customer must not ask us to dispose of waste illegally or in a manner that could breach environmental regulations.

Where waste transfer applies, the appropriate paperwork or records may be required, and the customer must cooperate in providing accurate information. You remain responsible for declaring whether any material is controlled waste, mixed waste, bulky waste, or contaminated waste. We may pass on lawful disposal charges, recycling costs, or permit-related fees where these are necessary to complete the job. If waste is found to contain prohibited items, hazardous substances, sharps, chemicals, or items that create a risk to health or the environment, we may stop work immediately and seek further instructions.

Any items left for disposal should be clearly identified and separated from items intended for transport or storage. We will not knowingly engage in fly-tipping, unlawful dumping, or any activity that would breach environmental or waste management requirements. If the customer misdescribes waste or fails to disclose regulated materials, the customer may be responsible for any resulting fines, claims, clean-up costs, or enforcement action to the extent permitted by law. These obligations are an important part of any responsible Man With A Van Earls Court waste-related service.

General Provisions

We may use subcontractors or additional operatives to complete a booking, provided the overall service standard remains reasonable. Any subcontractor acting on our behalf will be expected to follow these terms. We may also update these terms from time to time, but any change will not affect a booking already confirmed unless required by law or agreed by both parties. If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue in force.

Force majeure means events outside our reasonable control, including but not limited to severe weather, major road closures, accidents, industrial action, fire, flood, pandemic restrictions, and government action. If such an event prevents or delays performance, we will not be in breach of contract so long as we take reasonable steps to resume service where possible. The affected booking may be delayed, rescheduled, or cancelled without liability for indirect losses.

These terms are intended to be fair and to reflect the practical realities of a man with a van service. The service is often time-sensitive and dependent on information supplied in advance, so both sides benefit from clear communication and realistic expectations. By booking with us, you confirm that you understand the scope of the service, accept the pricing structure disclosed to you, and agree to comply with the responsibilities set out here.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with a booking, quotation, invoice, or service supplied under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. This ensures that the agreement is interpreted and enforced under a clear legal framework.

For the avoidance of doubt, if you are a consumer, you may have additional rights under applicable consumer protection legislation. Nothing in these terms is intended to remove, restrict, or replace those rights where they cannot lawfully be excluded. If a dispute arises, both parties should first try to resolve it in good faith by discussing the matter and reviewing the relevant booking details and any evidence available.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions for Man With A Van Earls Court. They form the contract between the customer and the service provider for the relevant job and are intended to support safe, lawful, and professional transport services across the UK.